We do our best to ship your order quickly. All orders placed on the deafmanvinyl.com website are processed within 1 to 3 business days (excluding weekends and holidays) after you place your order and receive your order confirmation email. You will receive another notification when your order has shipped.
We ship most orders via the U.S. Postal Service using Media Mail whenever possible to help keep costs down. Please keep in mind that this mailing method may be slower than other types, so please be patient with shipping — especially due to current postal service delays. We provide tracking information so you can keep an eye on transit. Items that do not qualify for Media Mail will be shipped via regular mail or UPS, depending on the item.
Note that we DO ship to P.O. Boxes!
We currently only ship to U.S. addresses, including Hawaii, Alaska and Puerto Rico. Unless otherwise noted, everything we sell is shipped via Flat Rate for $4.25 — no matter how many items you buy! You may choose the Priority Mail option if you need your items more quickly. The charge for this is $8.75.
We occasionally offer free shipping site-wide or via a special coupon code. Those are limited-time offers. We do NOT accept other coupons (i.e., 10% off) in addition to free shipping.
While we are currently exclusively an online store, we do offer FREE local delivery if you live or are visiting the North Georgia area. This option will come up when you enter your address on the checkout page. We’ll also be happy to meet you somewhere locally to deliver your purchase — just send an email to firstname.lastname@example.org or call 706-455-7629 before you place your purchase and we can give you further details.
How Do I Check the Status of My Order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 24-48 hours for the tracking information to become available.
If you haven’t received your order even though the tracking information says it was delivered, please take a moment to confirm that it wasn’t delivered to a neighbor by accident or left in a “hidden” location. Also check with your local postmaster to confirm delivery. If all those methods fail, then please contact us at email@example.com with your name and order number, and we will look into it for you.
Refunds, Returns and Exchanges
Please see our full policy here.
In general, if you ever have an issue with record or product quality, please contact us immediately. Exchanges and refunds are handled promptly:
Exchange/Replacement — We will gladly send you a replacement if your record has an obvious manufacturing defect or is damaged in transit. Contact us via email at firstname.lastname@example.org and explain your situation. We’ll provide you with a return shipping label or details on the best way to handle this. Please use the mailer your record came in (if it’s still in good shape) ) and send it back via Media Mail.
Refunds — If you’re just generally unsatisfied with your purchase, contact us via email at email@example.com and let us know. We’ll provide you with a return shipping label or details on the best way to handle this. Again, please use the mailer your record came in (if it’s still in good shape) and send it back via Media Mail, and we’ll refund your purchase price + shipping.