REFUNDS, RETURNS and EXCHANGES
We buy from some of the best record labels and distributors — and always package our products with care. But if you ever have an issue with record quality, please contact us immediately. Exchanges and refunds are handled promptly, as follows:
Exchange/Replacement — We will gladly send you a replacement if your record has an obvious manufacturing defect (one that affects playability) or is damaged in transit. Just send us the little problem child, and we’ll send you a better-behaved brother or sister at no charge. We ask that you first contact us via email at firstname.lastname@example.org and explain your situation. We’ll provide you with a return shipping label or details on the best way to handle this. Please use the mailer your record came in (if it’s still in good shape) ) and send it back via Media Mail.
Refunds — If you’re just generally unsatisfied with the little bugger, contact us via email at email@example.com and let us know. We’ll provide you with a return shipping label or details on the best way to handle this. Again, please use the mailer your record came in (if it’s still in good shape) and send it back via Media Mail, and we’ll refund your purchase price + shipping.
In return, we simply ask that you do not abuse this policy. If you’re not happy with a particular mix, for example, you’re gonna need to bitch to the record company (or your favorite artist). We’re as passionate as you about good pressings, but we ultimately can’t be responsible for audio quality. Also, please make your exchange/refund request within thirty (30) days of purchase date. We are NOT able to issue a refund or exchange after such date for any reason whatsoever.
Whatever the case, to get the ball rolling, contact us at firstname.lastname@example.org (no surprise packages in the mail, please).
Here’s to fresh vinyl and great sound! Let’s keep ’em spinning!